What a coaching session covers and how often you'll meet.
Our social media coaches/customer success managers are here to help you succeed on social media.
Your social media coach will help you get started with Willow. They will also help you define a social media strategy and help you jump the first few hurdles.
Depending on your plan, you'll have monthly or quarterly meetings with your social media expert to zoom in on your performance of the previous time period and discuss the coming months.
We're always there for you. Got any urgent questions about Willow, social media, or your content? Just open up a chat in the bottom-right corner of your Willow Home or send an email to your coach. We also have weekly open office hours for ad-hoc support.
After years of social media coaching, we've noticed that consistency is the number one factor for success. That's why we strive to make sure every customer with a dedicated coach schedules at least one post per week. When needed, our coaches jump in with reminders and suggestions.
Your coach answers the same day — no ticket queue.